Refund and Returns Policy

Faulty Products:

• Items under 30 days from purchase can be returned for a full refund should a fault develop.
• Faulty items after 30 days will be replaced or repaired as per the manufacturer’s warranty period.
• Items outside of the manufacturer’s warranty may be able to be fixed but this would be chargeable.
• Single use items such as strings/reeds/wipes etc, mouthpieces or cleaning products are not covered by this policy.

Products bought/Collected in Store:

• We do not offer a refund or return policy for any Instruments and equipment bought in store unless faulty.
• All products can be inspected and tested in store.
• This does not extend to single use items such as strings/reeds/wipes and cleaning products, which are not eligible for refund or return if used.
• This policy also does not extend to jewellery.

Products bought online for delivery:

• Items bought online for delivery can be returned up to 14 days from the delivery date for a full refund.
• After 14 days products are not eligible.
• Items should be returned in perfect working condition with full packaging and in a re-sellable condition.
• Single use items such as strings/reeds/wipes or cleaning products are not eligible to return if packaging has been opened.